Contact Us

We're Here to Help

Questions about your treatment, billing, or account? Our support team responds within one business day.

Primary Contact
Customer Support

For questions about your treatment, prescriptions, billing, deliveries, or account. We respond within 1 business day.

Treatment questions
Billing & payments
Shipping & delivery
Cancel or pause subscription
Email Support
Privacy Inquiries

HIPAA requests, data deletion, and privacy questions.

Response Times
Support emailsWithin 1 business day
Prescription questionsSame business day
Billing issuesWithin 1 business day
Urgent medicalCall 911 immediately
Registered Agent / Mailing
Lonveia LLC
c/o Registered Agent
8 The Green, Suite A
Dover, DE 19901
United States

For legal notices and formal correspondence only. Customer inquiries must be directed to support@lonveia.com.

Medical Emergency? Call 911 or go to your nearest emergency room. Do not email support for emergencies. Lonveia is not a medical provider — all clinical decisions are made by independent licensed physicians.